At the TCN clinic, we want to provide a nurturing and supportive environment for everyone that is involved in our care. Your feedback is invaluable in helping us improve our services and to ensure your experience with us is positive, effective and aligned with our team ethos.
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We acknowledge that we are human and sometimes we don’t get things 100% right! We are open to learning from our mistakes and improving our services. If you have any complaints or feedback (positive or constructive) about the services that we offer, anything that you have seen on our social media page or about any of our team members, you can submit a complaint or feedback via email to info@taliacecchele.com or through our website’s contact form.
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Please note that any complaints or feedback that we receive will be handled with the strictest confidentiality and only relevant team members will have access to the information provided.
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For compliments and feedback: we aim to acknowledge your feedback within 2 business days and may follow up to gather further details if necessary. We value your feedback and will take appropriate action to address any areas of improvement as soon as possible
For complaints: we aim to acknowledge your complaint within 2 business days of receipt and we will provide a resolution within 10 working days. If more time is needed to address your concern, we will keep you informed of the progress.
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If you have any questions or concerns about our complaints and feedback procedure, please don't hesitate to contact us.